The Influential Inbox

It’s time to think outside the in-box. Email is inefficient. It’s bloated and broken. Today’s in-boxes are clogged with cover-your-butt documentation, unread heads-ups and countless attempts to win eyeballs and influence decision-making. How can you break through this clutter to ensure that your e-mails are the ones that people look for, read and respond to? Follow the presence building Connect–Convey–Convince® framework to influence.

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Rumor is the most effective communication

Repeat after me: "I won't spread what I've heard before confirming it." Say it loudly, three times, please. Then implement. As a young journalist, my news directors drilled into me the responsibility of accuracy, accuracy, accuracy. They made all of us reporters confirm information with three sources before we were allowed to broadcast it on TV. There was hell to pay if we aired a lie. Lives were damaged. Lawyers were called. Heads rolled. Here's the rub: everyone is a broadcaster today. Yet our social media accounts don't come with ethics training. We are not required to check sources or accuracy before we spread a fire hose of misinformation through Twitter, Facebook or any other format.

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Talk Less, Tweet More

@ConnieDieken: Contribute thoughtfully in meetings and others will value your input.

3 hours ago